We felt thrilled and terrified entering the East Bay housing market after renting and raising a family in Albany for 12 years. Sarah was the perfect guide: she genuinely likes people and their unique stories; she helped us keep the big picture in mind, while also preparing us step by step. In Sarah, we had a friend by our side. She returns texts and calls same day, so we’d be able to see houses at those odd times when my husband was also available. When we found the right house, we felt well-prepared, and confident in writing a winning offer on our first try. And now we love our home! Sarah offered an unbelievably high level of customer service, and we always felt we knew what was coming before it happened, and understood what was going on and why. She also connected us with other excellent colleagues to help along the way: after doing our own comparison shopping, we ended up using the loan broker, and home inspector that she recommended. We felt we had a terrific (and very fun) team captain in Sarah. In addition to her trustworthiness and integrity, she’s competitive in a positive way: she genuinely wanted to help us be successful–and she did! We hope to keep her in our lives!